Banksia does not offer refunds. 

Please choose carefully when ordering online, if you are unsure on sizing please send us an email & we will be happy to help with any questions you may have.

We do not cancel orders once made.



If you require a change of size we will be happy to exchange your item but please be mindful that we may not always have the size you need to exchange.

When exchanging you will have to cover the cost of postage both ways,
Please send a return bag inside or better yet reuse the bag in which you received your items.

 All parcels must be returned to us within 10 days of delivery and must be in the original condition, tags attached, hygiene label attached, unworn & unwashed.

Please Email us at with the details of your purchase including your receipt to arrange your exchange.

As soon as we receive your return we will promptly process your exchange and notify you via email. Please note, Banksia does not cover return postage costs. Please ensure your return package is prepaid and insured, for your protection, in case of loss or damage. 

If we do not have the correct sizing or you can't find another item you love we are happy to issue you with a credit note. 

Due to hygiene & safety reasons beauty products can not be exchanged or refunded.



All purchases on sale items are final.


Faulty Items

We aim to provide our customers with products of the highest standard and quality.

We ask that you carefully check over your items upon arrival as we only offer a full refund on faulty items within 2 weeks of purchase.
(Please note this excludes general wear & tear)

If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible.

We kindly ask you to get in touch via where we will take the appropriate measures to have your item repaired or replaced

Please note we will not offer refunds or exchanges on items that have been incorrectly washed or general wear and tear as these are not considered to be faulty.