Shipping
We aim to get your orders out quickly and safely, all while keeping our environmental impact low. Here’s everything you need to know about how we ship:
📦 Domestic Shipping (Australia)
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Shipping costs are calculated at checkout based on your order weight and location
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We aim to dispatch all orders within 1–3 business days of purchase
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We do not ship on weekends or public holidays
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Once your parcel has been shipped, it becomes the property and responsibility of the customer
Estimated Delivery Times:
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Standard: 2–8 business days
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Express: 1–3 business days
Tracking:
All orders include tracking. You’ll receive a shipping confirmation email with your tracking link as soon as your order is on its way.
Please note: Delivery timeframes may be affected by weekends, public holidays, postal delays, or extreme weather events. Once your order leaves our hands, it is in the care of the shipping carrier.
🌍 International Shipping
- Shipping costs are calculated at checkout based on your order weight and location
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Delivery timeframes vary depending on your location, typically 7–21 business days
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You will receive tracking via email once your parcel is dispatched
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Customers are responsible for any customs duties or import taxes charged by their country
🛍️ Local Click & Collect
Live nearby? We offer same-day Click & Collect for all local customers!
Pick-up Hours:
Mon–Fri: 9am – 5pm
Sat: 9am – 2pm
Sun: 10am – 1pm
You’ll receive an email as soon as your order is ready to be picked up.
🌱 Sustainable Packaging
At Banksia, we’re committed to reducing waste wherever we can. That’s why:
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We ship all orders using HEAPSGOOD compostable mailers, which are fully home-compostable and Australian-owned
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Whenever possible, we also reuse clean packaging materials (such as boxes, tissue paper, and bubble wrap) to give them a second life and help reduce unnecessary waste
We encourage you to compost or reuse your packaging too — every small step helps protect our planet 🌏