Shipping

We aim to get your orders out quickly and safely, all while keeping our environmental impact low. Here’s everything you need to know about how we ship:

📦 Domestic Shipping (Australia)

Shipping costs are calculated at checkout based on your order weight and location
We aim to dispatch all orders within 1–3 business days of purchase
We do not ship on weekends or public holidays
Once your parcel has been shipped, it becomes the property and responsibility of the customer

Estimated Delivery Times:

Standard: 2–8 business days
Express: 1–3 business days

Tracking:
All orders include tracking. You’ll receive a shipping confirmation email with your tracking link as soon as your order is on its way.

Please note: Delivery timeframes may be affected by weekends, public holidays, postal delays, or extreme weather events. Once your order leaves our hands, it is in the care of the shipping carrier.

🌍 International Shipping

Shipping costs are calculated at checkout based on your order weight and location
Delivery timeframes vary depending on your location, typically 7–21 business days
You will receive tracking via email once your parcel is dispatched
Customers are responsible for any customs duties or import taxes charged by their country

🛍️ Local Click & Collect

Live nearby? We offer same-day Click & Collect for all local customers!

Pick-up Hours:
Mon–Fri: 9am – 5pm
Sat: 9am – 2pm
Sun: 10am – 1pm

You’ll receive an email as soon as your order is ready to be picked up.

🌱 Sustainable Packaging

At Banksia, we’re committed to reducing waste wherever we can. That’s why:

We ship all orders using HEAPSGOOD compostable mailers, which are fully home-compostable and Australian-owned
Whenever possible, we also reuse clean packaging materials (such as boxes, tissue paper, and bubble wrap) to give them a second life and help reduce unnecessary waste