Shipping

We aim to get your orders out quickly and safely, all while keeping our environmental impact low. Here’s everything you need to know about how we ship:


📦 Domestic Shipping (Australia)

  • Shipping costs are calculated at checkout based on your order weight and location

  • We aim to dispatch all orders within 1–3 business days of purchase

  • We do not ship on weekends or public holidays

  • Once your parcel has been shipped, it becomes the property and responsibility of the customer

Estimated Delivery Times:

  • Standard: 2–8 business days

  • Express: 1–3 business days

Tracking:
All orders include tracking. You’ll receive a shipping confirmation email with your tracking link as soon as your order is on its way.

Please note: Delivery timeframes may be affected by weekends, public holidays, postal delays, or extreme weather events. Once your order leaves our hands, it is in the care of the shipping carrier.


🌍 International Shipping

  • Shipping costs are calculated at checkout based on your order weight and location
  • Delivery timeframes vary depending on your location, typically 7–21 business days

  • You will receive tracking via email once your parcel is dispatched

  • Customers are responsible for any customs duties or import taxes charged by their country


🛍️ Local Click & Collect

Live nearby? We offer same-day Click & Collect for all local customers!

Pick-up Hours:
Mon–Fri: 9am – 5pm
Sat: 9am – 2pm
Sun: 10am – 1pm

You’ll receive an email as soon as your order is ready to be picked up.


🌱 Sustainable Packaging

At Banksia, we’re committed to reducing waste wherever we can. That’s why:

  • We ship all orders using HEAPSGOOD compostable mailers, which are fully home-compostable and Australian-owned

  • Whenever possible, we also reuse clean packaging materials (such as boxes, tissue paper, and bubble wrap) to give them a second life and help reduce unnecessary waste

We encourage you to compost or reuse your packaging too — every small step helps protect our planet 🌏